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Jerusales's 7 day returns and exchange policy gives you an option to return or exchange items purchased on Jerusales for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs into your Jerusales wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please if you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

Issues

  1. Item is physically damaged/defective
  2. Varies from the description
  3. Wrong item delivered
  4. Wrong colour
  5. Wrong style
  6. Wrong size
  7. Wrong quantity
  8. Missing parts/accessories

               * Items which can be returned in issue category 1 to 8 * - All Items.

      9. Dissatisfied with the item.

               * Items which can be returned in issue category 9  - All Items except:Electronics

                          Gift Voucher
                          Baby Care
                          Perfumes & fragrances
                          Binoculars & Telescopes
                          Camera Lenses & Accessories
                          Precious jewellery
                          Consumables
                          Pet food
                          Two-wheelers, Four-wheelers and Commercial Vehicles
                          Car care & fresheners
                          Cartridges & Toners
                          Customized items
                          Digital Entertainment
                          Electronic smart watches
                          Furniture
                          Gaming
                          Handkerchiefs
                          Health, wellness & medicine
                          Inner wear & sleepwear
                          Kitchen Appliances
                          Laptop Bags & Sleeves
                          Movies & Music
                          Musical Instruments
                          Nutrition & supplements
                          Office Equipment
                          Online Education
                          Socks
                         Tyres & Alloys

 Electronic items: All electronic item which are under Warranty and the warranty services are available at customer location, Customer should contact brand for warranty. If the product fault can be resolved by brand, it will not be return.   

*Terms & conditions

Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these. Items with locks/passwords should be returned unlocked/disabled.

Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.

Replacements will depend on the availability of the item.

Refund or replacement will be initiated once we receive your item and pass it through the necessary quality checks.

Gift Vouchers are not returnable or refundable for cash.

The following items are non-refundable and non-replaceable: Mobiles Insurance & Warranty, Vitamins & Minerals, Proteins & Sports Nutrition, Books, Paints, Cement, Ayurveda & Organic Products, Family Nutrition, Pharmacy Products, Health & Safety Utilities, Hospital & Medical Equipment, Alternative Health Therapies, E-Cigarette & E-Shisha, Sexual Wellness, Respiratory Care, Supports & Rehabilitation, Beauty & Personal Care, World Food/Indian Food, Household Essentials, Fragrances, Precious Jewellery, Lingerie and  Lingerie Accessories, Software, Gaming Title, Gift cards, Janitor Supplies, Oil & Additives, Car Care & Fresheners, Pet Supplies, Gift Sets, Perfume, Deodorants, Innerwear, Socks, Educational Devices, Extended Warranty & Insurance, Diapers, Gaming Consoles, Cartridges & Toners, Memory Cards, Graphic card, Processor, RAM, Motherboard.

Items sold as sets/combos cannot be exchanged or returned individually.

The following items are only eligible for Replacement: Mobile Phones, Tablets, Wearables and Smartwatches, Power banks, Camera Lenses, Camcorders, Digital Cameras, DSLRs, Laptop Batteries, Internal Hard drives, Computer Components, Cartridges and Toners, External Hard Disks, Movies, Music, TV Shows, Extended Warranty, Projectors, Tyres & Alloys, Bean Bags, Shelves, Home Security, Headphones & Earphones, Iron, Personal Care Appliances, Printers & Scanners, Air Conditioner, Air Conditioners Portable AC, Air Conditioners Split AC, Air Conditioners Window AC, Air Conditioners Tower AC, Air Conditioners Cassette AC, Air Conditioners Cube AC, Binoculars & Telescopes, Laptops, Monitors, Televisions, Home Theatre Systems, Air Coolers, Refrigerator, Washing Machines & Dryers, Outdoor Utility Appliances, Bicycles & Accessories, Sanitaryware, Note Counters & Paper Shredders, Labeling & Stamping Machine, Laminators & Binders, POS Equipment, Refrigerator, Washing Machines & Dryers, Microwave Ovens & OTGs, Vacuum Cleaners, Gaming Consoles, Air Purifiers & Humidifiers, Memory Cards, Inverters & Stabilizers, Geysers & Heating appliances, Fans, Data Cards, Desktops, Keyboard, Routers & Modems, Webcams, Gaming Accessories, Computer Speakers, Headsets with Mic, MP3 & Media Players, Portable Audio Players, Speakers, Stereo Components, Video Players, Chimneys & Hoods, Gas Stoves & Hobs, Weight Management, Weighing Scales & Daily Needs, Massager & Pain Relief, BP & Heart Rate Monitors, Health Monitors & Devices, Contact Lenses, Roti maker & Snack maker.

Mobile phones should be returned in their original brand package with all accessories intact and CDs/DVDs, precious jewellery which should be returned in tamper-proof packaging only.

Refurbished and unboxed items can only be returned and not replaced. 

Note: 

         In case the replacement item is out of stock, we will refund your amount.
         Items with locks/passwords should be returned unlocked/disabled.