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Shipping Policy

Jerusales strive to deliver products in excellent condition and in the fastest time possible. All the purchases of Rs. 500* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 57 will be applicable to all orders under Rs. 500.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on Jerusales's Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 57 will be levied on all orders, irrespective of order value.

*Order value is calculated after applying discounts/VAT or any other applicable charges.

Cancellation Policy

You can cancel an order until it has not been packed in our Warehouse on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

  • How to cancel the order

Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel 

  • Refund after cancellation

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming Jerusales wallet balance then, refund will be initiated into Jerusales wallet within a day of your order cancellation, which can be later transferred into your bank account, by contacting Jerusales customer support team.

  • Modification of the shipping address

You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of App/Website/M-site.